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Service and Support
SERVICE AND SUPPORT
Service Strategy
Customer-centric, focus on customer needs and experience, implement service differentiation service strategy, fully promote customer satisfaction project, and create the most reputable new energy industry brand in China.

Provide timely and reliable after-sales parts for the market

Provide customers with convenient and professional quality services

Provide comprehensive and accurate market quality information for enterprises

  • Service Response

    7*24 hours service hotline:

    Professional engineers will answer the call within 1 hour, respond within 2 hours after receiving reports of user problems, and arrive at the scene within 24 hours after an emergency fault is reported.

  • Service Method

    On-site service / telephone support service / remote network service:

    After completing on-site support services, we implement on-site training services and emergency response services to maintain regular contact with customers.

  • Technical support services

    Pre-sales: reasonable solutions, for your sake

    In-sales: comprehensive protection, steady promotion

    After-sales service: attentive return visit, rapid response